991requests on Wednesday, September 16

812daily average over the last 90 days

1category above the alert threshold on Wednesday, September 16

73,287requests in the last 90 days

Volume

Ninety days of daily requests

Latest day

What moved

Street Light Outage22 vs 11.5 usual · z 3.11.9×

Broken Park Equipment9 vs 5.0 usual · z 1.81.8×

Parks General Request4 vs 2.3 usual · z 1.21.8×

General Traffic Engineering Request3 vs 1.7 usual · z 1.01.8×

Street Light Other4 vs 2.5 usual · z 0.91.6×

Utility Contractor Complaints16 vs 10.5 usual · z 1.71.5×

Street Light Knockdown4 vs 2.8 usual · z 0.81.5×

Domestic Animal Issue18 vs 13.0 usual · z 1.41.4×

Sticker Request9 vs 6.3 usual · z 1.11.4×

Sidewalk Repair35 vs 26.8 usual · z 1.61.3×

Compared against the same weekday over the previous four weeks. Highlighted rows cleared the alert bar: at least 1.8× normal with a Poisson z of 2.5 or more.

Mix

Most reported in the last 30 days

The filled bar is the last 30 days; the bar behind it is the 30 days before that. The percentage is the change between them.

Illegal Parking

6,699

+33%

Litter & Debris

3,608

+37%

Improper Trash Storage

1,392

+92%

Illegal Dumping or Disposal

1,180

+82%

Trash Placed Out Early

1,179

+175%

Missed Waste Pick-up

1,126

+7%

Needle Cleanup

891

-23%

Dead Animal General

888

+8%

Rodent Activity

795

-1%

Sidewalk Repair

726

-9%

Illegally Blocked Sidewalk

648

+44%

Pothole

624

-15%

Boston only

How old the open backlog is

Boston publishes no closure timestamp, so this counts requests still marked open by age. Verified against the live Open311 API: the oldest of these are genuinely still open, not a stale copy.

0 to 7 days2,5822.9%

8 to 30 days6,9517.8%

31 to 90 days14,18915.9%

Over 90 days65,50573.4%

Reading this feed

What the data can and cannot tell you

Service requests filed with BOS:311, the city's non-emergency reporting line.

There is no closure timestamp. Resolution time can only be approximated from the last update, so it is not quoted anywhere on this site.
Illegal Parking alone is about a fifth of all Boston volume, which is why the category ranking is shown rather than a single headline complaint.
History begins 2025-12-25. That is a backfill setting rather than an API limit, so the baselines have not yet seen a full winter.
The service catalogue endpoint returns only 8 of the 126 service codes in use, so categories here come from the requests themselves.