Billing, Cancellation and Refunds

Effective: October 1, 2026

Ingest is sold by Ingest LLC, a Massachusetts limited liability company, as a monthly subscription to a managed data pipeline service. This page explains what you pay for, how to cancel, when we refund, and how to reach us. Questions about any of it go to support@ingestdata.ai.

What you pay for

A connector is one source landing in one destination, with every table from that source. Each connector your organization has switched on is billed every month at the price its sync schedule sets:

A connector that syncsCosts
daily, weekly or monthly$100 a month
every 12 hours$125 a month
every 6 hours$150 a month
hourly$200 a month

Schedules faster than hourly are sold on a custom contract.

Each connector includes 10 GB of data a month, pooled across your organization. Data over the pool costs $1 per GB on the next invoice, and a connector is never paused because of it.

Free trial

Your organization's first 14 days are free, and no card is needed. The trial starts at your first successful sync. To keep syncing once it ends, an admin subscribes from the Billing page.

How you are charged

  • You pay by card, on a checkout page hosted by our payment processor, Stripe. Ingest never sees or stores your card number.
  • Your subscription renews at midnight UTC on the 1st of each month. Your first charge covers the rest of the month you subscribe in.
  • Adding, removing, pausing or rescheduling a connector changes your subscription right away, prorated: the rest of the month for a connector you add is charged on your next invoice, and the unused part of the month for one you remove or pause is credited there.
  • Your invoices are in the billing portal: open Billing, then Manage billing.

Cancelling

  • An admin can cancel at any time under Manage billing. The subscription then runs to the end of the month already paid for: your connectors keep syncing until then, and you are not charged again.
  • Until that day, you can undo the cancellation in the same place.
  • Data already delivered to your own warehouse or lake stays there. Cancelling deletes nothing in it.
  • If a payment fails, Stripe retries the card several times. If it never succeeds, the subscription ends and syncing stops until an admin subscribes again.

Refunds

  • Charges are not refundable, including for the unused part of a month after you cancel, except where the law requires a refund.
  • If we charged you by mistake, for example twice for the same month or after your subscription ended, email support@ingestdata.ai within 60 days and we will refund the mistake in full, to the card it was charged to.

Disputes

If a charge looks wrong, please email support@ingestdata.ai before disputing it with your bank. We answer billing questions within two business days, and a mistake we refund ourselves is settled faster than a dispute. If you do dispute a charge with your card issuer, we respond through Stripe with the record of your subscription and the connectors it billed.

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