Docs / Data sources / Calabrio

Calabrio

Business software

Built when you ask for it

Sync Calabrio agent, evaluation, and schedule data into your warehouse. Ingest builds this connector the first time a customer asks for it, then keeps the tables current in a data warehouse you own, on the schedule you choose.

The Calabrio connector syncs your workforce engagement data into analytics-ready tables in your data warehouse. Pull agents, evaluations, schedules, and recordings from the Calabrio ONE WFM API, with Ingest handling auth, pagination, and retries so the tables stay current.

What you would get

Each of these arrives as its own table, kept current on the schedule you choose:

  • Agents
  • Evaluations
  • Schedules
  • Recordings

How it gets built

  1. Choose Calabrio when you set up a pipeline, with the warehouse it goes to and a schedule.
  2. Ingest reads Calabrio's documentation, and you choose the tables you want.
  3. Ingest builds the connector and tests it against Calabrio itself.
  4. A person at Ingest reviews and publishes it, and your pipeline starts on its own.

What you will need

Bearer token (per-tenant). Generate an access token per-user inside your live Calabrio ONE WFM cloud tenant under User Settings; requires an active tenant.

You enter it once, in a form in Ingest, and it is kept in a secret store set aside for your organization.

Questions

Does Ingest have a Calabrio connector?
Not as a finished connector yet. Ingest builds it from Calabrio's own documentation the first time a customer asks, tests it against the real service, and lists it once it passes.
Which warehouses can Calabrio data go to?
Amazon S3, Google Cloud Storage, Azure Blob Storage, Apache Iceberg, Ingest Managed Lakehouse, MotherDuck, Postgres, Amazon Athena, Databricks, Redshift, BigQuery, ClickHouse, MySQL / generic SQL and Snowflake, in an account you own.
Do I need to write code?
No. Ingest builds, runs and maintains the connector. Someone with access to your warehouse connects it once, following a short guide.

Calabrio API documentation: https://help.calabrio.com/doc/Content/api-getting-started/access-wfm-apis.htm

Setting up the destination is its own short guide, one per warehouse or lake: Amazon S3, Google Cloud Storage, Azure Blob Storage, Apache Iceberg, Ingest Managed Lakehouse, MotherDuck, Postgres, Amazon Athena, Databricks, Redshift, BigQuery, ClickHouse, MySQL / generic SQL, Snowflake.

Other sources Ingest connects for SaaS teams: Asana, Jira, Airtable, Clockify, Facebook Ads, Frankfurter.

Request Calabrio