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Freshdesk

Business software

Built when you ask for it

Sync Freshdesk ticket, contact, and company data into your warehouse. Ingest builds this connector the first time a customer asks for it, then keeps the tables current in a data warehouse you own, on the schedule you choose.

The Freshdesk connector syncs your customer support data into analytics-ready tables in your data warehouse. Pull tickets, contacts, companies, agents, and satisfaction ratings from the Freshdesk API, with Ingest handling auth, pagination, and retries so the tables stay current.

What you would get

Each of these arrives as its own table, kept current on the schedule you choose:

  • Tickets
  • Contacts
  • Companies
  • Agents
  • Satisfaction ratings

How it gets built

  1. Choose Freshdesk when you set up a pipeline, with the warehouse it goes to and a schedule.
  2. Ingest reads Freshdesk's documentation, and you choose the tables you want.
  3. Ingest builds the connector and tests it against Freshdesk itself.
  4. A person at Ingest reviews and publishes it, and your pipeline starts on its own.

What you will need

HTTP Basic Auth (API key). Find the API key on the agent's own Profile Settings page inside the Freshdesk portal.

You enter it once, in a form in Ingest, and it is kept in a secret store set aside for your organization.

Questions

Does Ingest have a Freshdesk connector?
Not as a finished connector yet. Ingest builds it from Freshdesk's own documentation the first time a customer asks, tests it against the real service, and lists it once it passes.
Which warehouses can Freshdesk data go to?
Amazon S3, Google Cloud Storage, Azure Blob Storage, Apache Iceberg, Ingest Managed Lakehouse, MotherDuck, Postgres, Amazon Athena, Databricks, Redshift, BigQuery, ClickHouse, MySQL / generic SQL and Snowflake, in an account you own.
Do I need to write code?
No. Ingest builds, runs and maintains the connector. Someone with access to your warehouse connects it once, following a short guide.

Freshdesk API documentation: https://developers.freshdesk.com/api/

Setting up the destination is its own short guide, one per warehouse or lake: Amazon S3, Google Cloud Storage, Azure Blob Storage, Apache Iceberg, Ingest Managed Lakehouse, MotherDuck, Postgres, Amazon Athena, Databricks, Redshift, BigQuery, ClickHouse, MySQL / generic SQL, Snowflake.

Other sources Ingest connects for SaaS teams: Asana, Jira, Airtable, Clockify, Facebook Ads, Frankfurter.

Request Freshdesk