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Ivanti Neurons for ITSM

Business software

Built when you ask for it

Sync Ivanti Neurons for ITSM incident, service request, change, and asset data into your warehouse. Ingest builds this connector the first time a customer asks for it, then keeps the tables current in a data warehouse you own, on the schedule you choose.

The Ivanti Neurons for ITSM connector syncs your IT service-management data into analytics-ready tables in your data warehouse. Pull incidents, service requests, changes, and configuration items from the Neurons for ITSM API, with Ingest handling auth, pagination, and retries so the tables stay current. Ivanti's other products (MDM, Endpoint Manager, Zero Trust Access) each ship a separate API not covered here.

What you would get

Each of these arrives as its own table, kept current on the schedule you choose:

  • Incidents
  • Service requests
  • Changes
  • Configuration items

How it gets built

  1. Choose Ivanti Neurons for ITSM when you set up a pipeline, with the warehouse it goes to and a schedule.
  2. Ingest reads Ivanti Neurons for ITSM's documentation, and you choose the tables you want.
  3. Ingest builds the connector and tests it against Ivanti Neurons for ITSM itself.
  4. A person at Ingest reviews and publishes it, and your pipeline starts on its own.

What you will need

REST API Key (header). An admin generates a key in the Configuration console under Configure > Security Controls > API Keys.

You enter it once, in a form in Ingest, and it is kept in a secret store set aside for your organization.

Questions

Does Ingest have a Ivanti Neurons for ITSM connector?
Not as a finished connector yet. Ingest builds it from Ivanti Neurons for ITSM's own documentation the first time a customer asks, tests it against the real service, and lists it once it passes.
Which warehouses can Ivanti Neurons for ITSM data go to?
Amazon S3, Google Cloud Storage, Azure Blob Storage, Apache Iceberg, Ingest Managed Lakehouse, MotherDuck, Postgres, Amazon Athena, Databricks, Redshift, BigQuery, ClickHouse, MySQL / generic SQL and Snowflake, in an account you own.
Do I need to write code?
No. Ingest builds, runs and maintains the connector. Someone with access to your warehouse connects it once, following a short guide.

Ivanti Neurons for ITSM API documentation: https://docs.ivanti.com/neurons-for-itsm/admin-user-help/enu/latest/authentication-of-apis

Setting up the destination is its own short guide, one per warehouse or lake: Amazon S3, Google Cloud Storage, Azure Blob Storage, Apache Iceberg, Ingest Managed Lakehouse, MotherDuck, Postgres, Amazon Athena, Databricks, Redshift, BigQuery, ClickHouse, MySQL / generic SQL, Snowflake.

Other sources Ingest connects for SaaS teams: Asana, Jira, Airtable, Clockify, Facebook Ads, Frankfurter.

Request Ivanti Neurons for ITSM