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ServiceNow

Business software

Built when you ask for it

Sync ServiceNow incident, change, problem, and CMDB item data into your warehouse. Ingest builds this connector the first time a customer asks for it, then keeps the tables current in a data warehouse you own, on the schedule you choose.

The ServiceNow connector syncs your IT service management data into analytics-ready tables in your data warehouse. Pull incidents, changes, problems, users, and CMDB items from the ServiceNow REST API, with Ingest handling auth, pagination, and retries so the tables stay current.

What you would get

Each of these arrives as its own table, kept current on the schedule you choose:

  • Incidents
  • Changes
  • Problems
  • Users
  • CMDB items

How it gets built

  1. Choose ServiceNow when you set up a pipeline, with the warehouse it goes to and a schedule.
  2. Ingest reads ServiceNow's documentation, and you choose the tables you want.
  3. Ingest builds the connector and tests it against ServiceNow itself.
  4. A person at Ingest reviews and publishes it, and your pipeline starts on its own.

What you will need

Basic Auth or OAuth 2.0 (configured per customer instance). Not self-serve: an admin on the customer's own ServiceNow instance must create a user or register an OAuth application for a connector to authenticate against.

You enter it once, in a form in Ingest, and it is kept in a secret store set aside for your organization.

Questions

Does Ingest have a ServiceNow connector?
Not as a finished connector yet. Ingest builds it from ServiceNow's own documentation the first time a customer asks, tests it against the real service, and lists it once it passes.
Which warehouses can ServiceNow data go to?
Amazon S3, Google Cloud Storage, Azure Blob Storage, Apache Iceberg, Ingest Managed Lakehouse, MotherDuck, Postgres, Amazon Athena, Databricks, Redshift, BigQuery, ClickHouse, MySQL / generic SQL and Snowflake, in an account you own.
Do I need to write code?
No. Ingest builds, runs and maintains the connector. Someone with access to your warehouse connects it once, following a short guide.

ServiceNow API documentation: https://developer.servicenow.com/dev.do

Setting up the destination is its own short guide, one per warehouse or lake: Amazon S3, Google Cloud Storage, Azure Blob Storage, Apache Iceberg, Ingest Managed Lakehouse, MotherDuck, Postgres, Amazon Athena, Databricks, Redshift, BigQuery, ClickHouse, MySQL / generic SQL, Snowflake.

Other sources Ingest connects for SaaS teams: Asana, Jira, Airtable, Clockify, Facebook Ads, Frankfurter.

Request ServiceNow