Docs / Data sources / Zendesk Workforce Management

Zendesk Workforce Management

Business software

Built when you ask for it

Sync Zendesk Workforce Management schedule, agent, forecast, and adherence data into your warehouse. Ingest builds this connector the first time a customer asks for it, then keeps the tables current in a data warehouse you own, on the schedule you choose.

The Zendesk Workforce Management connector syncs your contact center scheduling data into analytics-ready tables in your data warehouse. Pull schedules, agents, forecasts, and adherence from the Zendesk WFM API, with Ingest handling auth, pagination, and retries so the tables stay current.

What you would get

Each of these arrives as its own table, kept current on the schedule you choose:

  • Schedules
  • Agents
  • Forecasts
  • Adherence

How it gets built

  1. Choose Zendesk Workforce Management when you set up a pipeline, with the warehouse it goes to and a schedule.
  2. Ingest reads Zendesk Workforce Management's documentation, and you choose the tables you want.
  3. Ingest builds the connector and tests it against Zendesk Workforce Management itself.
  4. A person at Ingest reviews and publishes it, and your pipeline starts on its own.

What you will need

API token (Bearer). Not self-serve: the WFM API is gated behind an Early Access Program signup and requires the WFM add-on; credentials are provisioned during EAP onboarding.

You enter it once, in a form in Ingest, and it is kept in a secret store set aside for your organization.

Questions

Does Ingest have a Zendesk Workforce Management connector?
Not as a finished connector yet. Ingest builds it from Zendesk Workforce Management's own documentation the first time a customer asks, tests it against the real service, and lists it once it passes.
Which warehouses can Zendesk Workforce Management data go to?
Amazon S3, Google Cloud Storage, Azure Blob Storage, Apache Iceberg, Ingest Managed Lakehouse, MotherDuck, Postgres, Amazon Athena, Databricks, Redshift, BigQuery, ClickHouse, MySQL / generic SQL and Snowflake, in an account you own.
Do I need to write code?
No. Ingest builds, runs and maintains the connector. Someone with access to your warehouse connects it once, following a short guide.

Zendesk Workforce Management API documentation: https://developer.zendesk.com/api-reference/wfm/introduction/

Setting up the destination is its own short guide, one per warehouse or lake: Amazon S3, Google Cloud Storage, Azure Blob Storage, Apache Iceberg, Ingest Managed Lakehouse, MotherDuck, Postgres, Amazon Athena, Databricks, Redshift, BigQuery, ClickHouse, MySQL / generic SQL, Snowflake.

Other sources Ingest connects for SaaS teams: Asana, Jira, Airtable, Clockify, Facebook Ads, Frankfurter.

Request Zendesk Workforce Management