Overview
The HelpDesk connector syncs your support ticketing data into analytics-ready tables in your data warehouse. Pull tickets, agents, and customers from the HelpDesk API, with Ingest handling auth, pagination, and retries so the tables stay current.
What you can sync
Ingest syncs the following HelpDesk data into your data warehouse, each as its own table refreshed on your schedule:
- Tickets
- Agents
- Customers
Authentication
Personal access token (Basic auth) or OAuth2
Generate a Personal Access Token in the Developers Console under Tools > Personal Access Tokens.
You enter credentials in a secure form, never in chat. Ingest stores and rotates them for you.
Resources
HelpDesk API docs ↗
Official provider documentation.
Authentication
How Ingest stores and rotates credentials.
Request access
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