Overview
The Genesys connector syncs your contact center data into analytics-ready tables in your data warehouse. Pull conversations, agents, queues, and evaluations from the Genesys Cloud API, with Ingest handling auth, pagination, and retries so the tables stay current.
What you can sync
Ingest syncs the following Genesys data into your data warehouse, each as its own table refreshed on your schedule:
- Conversations
- Agents
- Queues
- Evaluations
Authentication
OAuth2
In Genesys Cloud, go to Admin > Integrations > OAuth to add a client and copy the Client ID and Secret.
You enter credentials in a secure form, never in chat. Ingest stores and rotates them for you.
Resources
Genesys API docs ↗
Official provider documentation.
Authentication
How Ingest stores and rotates credentials.
Request access
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