Overview
The Vonage Contact Center connector syncs your contact center data into analytics-ready tables in your data warehouse. Pull interactions, agents, queues, and recordings from the Vonage Contact Center API, with Ingest handling auth, pagination, and retries so the tables stay current.
What you can sync
Ingest syncs the following Vonage Contact Center data into your data warehouse, each as its own table refreshed on your schedule:
- Interactions
- Agents
- Queues
- Recordings
Authentication
Client ID + Client Secret exchanged for a bearer token
In the VCC Admin Portal, go to API Credentials > Create New and pick scopes.
You enter credentials in a secure form, never in chat. Ingest stores and rotates them for you.
Resources
Vonage Contact Center API docs ↗
Official provider documentation.
Authentication
How Ingest stores and rotates credentials.
Request access
Tell us you want this connector and we will get you set up.
Don't see the endpoint you need? Tell us and we will add it.