Docs / Data sources / Vonage Contact Center

Vonage Contact Center

Business software

Built when you ask for it

Sync Vonage Contact Center interaction, agent, queue, and recording data into your warehouse. Ingest builds this connector the first time a customer asks for it, then keeps the tables current in a data warehouse you own, on the schedule you choose.

The Vonage Contact Center connector syncs your contact center data into analytics-ready tables in your data warehouse. Pull interactions, agents, queues, and recordings from the Vonage Contact Center API, with Ingest handling auth, pagination, and retries so the tables stay current.

What you would get

Each of these arrives as its own table, kept current on the schedule you choose:

  • Interactions
  • Agents
  • Queues
  • Recordings

How it gets built

  1. Choose Vonage Contact Center when you set up a pipeline, with the warehouse it goes to and a schedule.
  2. Ingest reads Vonage Contact Center's documentation, and you choose the tables you want.
  3. Ingest builds the connector and tests it against Vonage Contact Center itself.
  4. A person at Ingest reviews and publishes it, and your pipeline starts on its own.

What you will need

Client ID + Client Secret exchanged for a bearer token. In the VCC Admin Portal, go to API Credentials > Create New and pick scopes.

You enter it once, in a form in Ingest, and it is kept in a secret store set aside for your organization.

Questions

Does Ingest have a Vonage Contact Center connector?
Not as a finished connector yet. Ingest builds it from Vonage Contact Center's own documentation the first time a customer asks, tests it against the real service, and lists it once it passes.
Which warehouses can Vonage Contact Center data go to?
Amazon S3, Google Cloud Storage, Azure Blob Storage, Apache Iceberg, Ingest Managed Lakehouse, MotherDuck, Postgres, Amazon Athena, Databricks, Redshift, BigQuery, ClickHouse, MySQL / generic SQL and Snowflake, in an account you own.
Do I need to write code?
No. Ingest builds, runs and maintains the connector. Someone with access to your warehouse connects it once, following a short guide.

Vonage Contact Center API documentation: https://docs-vcc.atlassian.net/wiki/spaces/VCCA/overview

Setting up the destination is its own short guide, one per warehouse or lake: Amazon S3, Google Cloud Storage, Azure Blob Storage, Apache Iceberg, Ingest Managed Lakehouse, MotherDuck, Postgres, Amazon Athena, Databricks, Redshift, BigQuery, ClickHouse, MySQL / generic SQL, Snowflake.

Other sources Ingest connects for SaaS teams: Asana, Jira, Airtable, Clockify, Facebook Ads, Frankfurter.

Request Vonage Contact Center